Contact the Developers

This Fandom page is only loosely affiliated with HoYoverse, so here's some handy troubleshooting tips and contact info for HoYoverse.

Troubleshooting

Issue: After downloading the game, how come I am still unable to install/run Honkai Impact 3rd/3?

Solution:

• The installer package may have been damaged during the downloading, please try redownloading and installing the package again.
• There is not enough storage space on your device, please ensure that there is 10GB of free space to install the game.
• The device's specs are too low, please check whether your device meets the minimum device requirements. Generally, if you are allowed to install the game from the Google Play store/Apple App store then your device meets the requirements. You can find system requirements in the following places:
  • PC: https://honkaiimpact3.hoyoverse.com/global/en-us/download
  • Mobile: https://honkaiimpact3.hoyoverse.com/global/en-us/news/18915

Issue: The game keeps notifying that my network is unstable and I am unable to play.

Solution: This may be caused by fluctuations in your network environment, we advise captains to play the game in a good network environment. If you encounter issues, we recommend trying different networks. If you are using mobile data, try switching to a WiFi network and vice versa. Restarting your router can also resolve this issue. If possible, players can try changing between different network carriers or try waiting and then entering the game a little later.

You can find more solutions to common network issues here: https://honkaiimpact3.hoyoverse.com/global/en-us/news/19949

Contact Info

The following channels are available for assistance with Honkai Impact 3rd/3

• The "Support" button in the Ai-phone from the bridge screen
• Official customer support mail:
  • Global:
    • EN: honkai3rd_global@hoyoverse.com
    • DE: honkai3rd_de@hoyoverse.com
    • FR: honkai3rd_fr@hoyoverse.com
  • SEA:
    • EN: honkai3rd_asia@hoyoverse.com
    • CN: honkai3rdcn_asia@hoyoverse.com
    • TH: honkai3rdth_asia@hoyoverse.com
    • VN: honkai3rdvn_asia@hoyoverse.com
    • ID: honkai3rdid_asia@hoyoverse.com
  • HoYoverse account issue: support_os@hoyoverse.com

Manage Your Account

HoYoverse puts a lot of power in players' hands regarding their accounts. To access your account and make changes, please visit the following site depending on the account.

• HoYoverse
  • https://account.hoyoverse.com/#/login
• Old miHoYo Pass
  • Global: https://global.user.honkaiimpact3.com/#/login/password
  • SEA: https://asia.user.honkaiimpact3.com/#/login/password

Please note that Old miHoYo Pass login methods, the yellow button and third-party logins, are expected to be removed from Honkai Impact 3rd/3 in mid-2022. Please link your account to a HoYoverse account to not experience any disruptions when this change occurs. For information on how to link your account, please refer to the HoYoverse Account Linking 101 guide: https://www.hoyolab.com/article/1752657